TERMS & CONDITIONS
Terms & Conditions
These Terms & Conditions explain how Adzzer Pte Ltd’s website may be used, and the terms that apply when we provide website, software, IT, infrastructure and backup services.
Effective date: 28 January 2020
ON THIS PAGE
1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your use of the Adzzer Pte Ltd (“Adzzer”, “we”, “us” or “our”) website, your enquiries with us, and any services we agree to provide, having regard to Singapore law.
Browsing this website does not, by itself, create a contract for paid services. A service contract is formed only when Adzzer accepts a quotation, proposal, order or other documented arrangement with you, as described in Section 4.
Where a specific quotation, proposal or signed service agreement applies to your engagement, Section 22 explains how it interacts with these Terms.
2. About Adzzer
Adzzer Pte Ltd (“Adzzer”) is a Singapore-based technology company providing website design and development, website maintenance and support, IT and infrastructure services, backup and disaster recovery, and software and custom development. Full contact and registration details are set out in Section 24.
3. Website Use
You may browse and use this website for lawful purposes connected with genuine business enquiries. You must not:
- use the website unlawfully or in a way that could harm Adzzer, other users or third parties;
- attempt unauthorised access to the website or related systems;
- introduce malicious code, or interfere with the website’s security or normal operation;
- scrape, harvest or extract content in a way that causes harm or breaches our or a third party’s rights;
- impersonate any person or misrepresent your affiliation with Adzzer;
- copy, reproduce or misuse website content or intellectual property beyond ordinary browsing.
Legitimate search-engine indexing is permitted. We do not guarantee uninterrupted or error-free availability of the website.
4. Enquiries, Quotations and Contract Formation
Enquiries submitted through this website, by email or by phone are reviewed and may lead to a quotation, proposal or other project-specific document setting out scope, assumptions, pricing, timeline and deliverables.
A binding service contract is formed only when a quotation, proposal or agreement is accepted in the manner Adzzer specifies. Electronic communications and records (including email) may be used to form and evidence agreements, consistent with Singapore’s Electronic Transactions Act 2010.
Quotations may be valid only for a stated period. Work outside an accepted scope requires review and may be separately quoted, as described in Section 8. Verbal discussions do not override an accepted written scope unless confirmed in writing.
5. Scope of Services
Subject to an accepted quotation, proposal or agreement, Adzzer may provide:
- website design and development;
- website maintenance and support;
- software and custom development;
- IT and infrastructure services;
- backup and disaster-recovery services;
- maintenance plans, as described on our Maintenance Plans page;
- other services we agree to provide from time to time.
This website does not currently offer live WooCommerce products, subscriptions, online checkout, automated plan purchasing or online order acceptance. If online purchasing becomes available in future, these Terms will be updated, and separate commerce-specific terms may apply at that time.
A project-specific quotation, proposal, statement of work or signed service agreement may contain additional or different terms for a particular engagement. See Section 22 for how these documents interact.
6. Customer Responsibilities
To help us deliver services effectively, you agree to:
- provide accurate and complete information;
- provide timely access, content, credentials, approvals and decisions reasonably needed for the engagement;
- ensure you have the necessary rights and licences for content, systems and data you provide to us;
- identify critical systems, data and operational constraints that need particular care;
- review deliverables and provide feedback within a reasonable time;
- avoid unauthorised changes to systems we are actively working on where these could interfere with our work;
- maintain reasonable internal controls and account security on your side;
- cooperate reasonably with testing, migration or handover activities.
These responsibilities do not transfer Adzzer’s own professional obligations to you, and nothing here requires you to waive a right that cannot lawfully be waived.
7. Fees, Invoicing and Payment
Fees are set out in the applicable quotation, proposal, plan description or invoice, and are generally stated in Singapore dollars unless the applicable document says otherwise.
Payment timing, deposits, milestones, invoice due periods, late-payment consequences and any suspension rights for unpaid invoices are set out in the applicable quotation, proposal or agreement. Maintenance-plan pricing is described on our Maintenance Plans page and in Section 10.
Recurring plan payments. Where fees are billed on a recurring monthly or annual basis under a Maintenance Plan, payment is collected automatically for each billing period, as described in Section 10 and Section 11. If a renewal payment attempt fails, we may make further attempts to collect payment before any suspension or cancellation of the related plan, as set out in Section 20.
First payment and start of work. Once we have started the initial audit, onboarding, maintenance work or another agreed service activity, the first payment for that engagement is generally non-refundable, except where required by law or expressly agreed by Adzzer. Before work has started, any cancellation or refund request is reviewed based on the accepted agreement, work already performed, costs already incurred, applicable law and Adzzer’s agreement.
Duplicate or incorrect charges. If you believe that you have been charged more than once or that a payment is incorrect, contact us promptly using the details in Section 24. We will review the relevant payment records and determine the appropriate correction, subject to verification, applicable law, our payment processor’s records and the circumstances of the charge.
8. Changes to Scope
Requested changes to agreed scope may affect fees, timeline and deliverables. We will assess material change requests before proceeding, and additional work may require your written approval or a revised quotation. Investigation of a requested change may itself be chargeable where agreed in advance.
The detailed change-order process for a specific engagement is set out in the applicable project document.
9. Timelines and Delays
Project timelines depend on scope, complexity, integrations, your input, content readiness, approvals and technical requirements. A proposed schedule is provided after requirements have been reviewed; any date given is an estimate rather than a guaranteed delivery date unless a project-specific agreement expressly states otherwise.
Delays caused by matters outside our reasonable control — including delayed customer input, third-party access, hosting, APIs, dependencies or unexpected technical conditions — may affect the schedule. We will communicate material delays where reasonably practical, though we cannot promise instant notice of every delay.
10. Maintenance Plans
Adzzer offers Essential, Business, WooCommerce and Custom maintenance plans, described in full on our Maintenance Plans page. Current indicative monthly pricing: Essential SGD 150 (SGD 1,500/year), Business SGD 300 (SGD 3,000/year), WooCommerce SGD 450 (SGD 4,500/year), Custom by quotation. Annual plans are prepaid for a 12-month service term at the equivalent price of 10 monthly payments.
Monthly and annual Maintenance Plan subscriptions renew automatically at the end of each billing period until cancelled. Renewal, cancellation and failed-payment mechanics are set out in Section 11 and Section 20.
Plan suitability is confirmed after review, and services are limited to the agreed plan’s scope. Work outside that scope may be quoted separately. Plan coverage does not guarantee that every issue can be resolved without additional work, and hosting or other third-party charges may be separate from the plan fee. Response times are not guaranteed unless expressly agreed in writing.
11. Plan Changes, Renewal and Cancellation
Automatic renewal. Both monthly and annual Maintenance Plan subscriptions renew automatically until cancelled. Monthly subscriptions renew at the end of each monthly billing period; annual subscriptions renew at the end of each annual billing period.
Monthly-plan cancellation. You may request cancellation of a monthly plan at any time. Cancellation takes effect at the end of the current monthly billing period, and the plan remains active until then, subject to these Terms and any suspension or termination rights. Once a cancellation request has been processed before the next renewal date, that renewal should not be charged. No partial refund or credit is normally given for the unused portion of the then-current monthly billing period, except where required by law or expressly agreed by Adzzer.
Annual-plan cancellation. Annual plans are prepaid for a 12-month service term at the equivalent price of 10 monthly payments. Cancellation prevents future renewal, but the current prepaid term continues until its expiry and is generally non-refundable and not prorated, except where required by law or expressly agreed by Adzzer.
Cancellation method. Customer accounts do not currently include a self-service cancellation function. To cancel a monthly or annual plan, contact us at the address in Section 24, stating your account or company name, website or domain, plan name, billing email and requested cancellation. A cancellation request is effective once acknowledged or processed by us.
Annual renewal reminders. We intend to send annual-plan customers a renewal reminder approximately one month before the renewal date. Customers remain responsible for keeping their contact information current and for requesting cancellation before renewal if they do not wish the plan to continue; delivery of a reminder is not a condition of a valid renewal.
Failed renewal payments. If a renewal payment attempt fails, we may make further attempts to collect payment, as set out in Section 20, before any suspension or cancellation of the plan; the plan is not cancelled after only one failed attempt.
Plan changes. Upgrades are allowed after review, with the higher plan and any billing adjustment taking effect from the agreed date. Monthly-plan downgrades take effect from the next billing cycle. Annual-plan upgrades may be applied during the current prepaid term, with the additional cost calculated for the remaining part of that term; annual-plan downgrades take effect at the next renewal. Voluntary downgrades do not normally result in a refund or credit for the unused portion, except where required by law or expressly agreed by Adzzer. All plan changes remain subject to review, technical suitability and Adzzer’s confirmation.
A more detailed, customer-facing summary of cancellation, renewal and refund mechanics is set out in our Refund & Cancellation Policy.
12. Hosting and Third-Party Services
Adzzer may recommend, arrange or manage hosting and other third-party services on your behalf; we are not necessarily the direct hosting provider. The availability, terms, pricing and performance of third-party platforms are outside our control, and you may need to accept the relevant third-party terms and maintain your own accounts or licences. Third-party changes may affect compatibility or scope, and we do not guarantee the continuity of any third-party service. Hosting inclusions depend on the agreed scope — not every maintenance plan necessarily includes hosting fees.
This does not exclude our responsibility for our own configuration work or negligence.
13. Backups and Recovery
Backup frequency and retention depend on the agreed maintenance plan or project scope. Under our maintenance plans: Essential — weekly backups, 4 weekly restore points; Business — daily backups, 30 daily restore points; WooCommerce — daily backups, 60 daily restore points; Custom — frequency and retention tailored to the engagement.
Restoration depends on the availability and integrity of the relevant restore point. Backup services reduce risk but do not eliminate it — we do not guarantee successful recovery, zero data loss, immutable backups, unlimited storage or retention, fixed recovery times, geographical redundancy, or that every restore point will be available in every circumstance, and we do not routinely test restores unless separately agreed. You remain responsible for telling us about critical systems, data and dependencies that need protection, and for maintaining your own copies of anything you cannot afford to lose.
14. Intellectual Property and Client Materials
Adzzer Materials. Adzzer owns all pre-existing materials, reusable libraries, frameworks, tools, methods, templates and general-purpose components used in delivering services (“Adzzer Materials”), whether or not they form part of a deliverable.
Project deliverables. Upon full and final payment for the relevant engagement, ownership of the custom code and deliverables created specifically for that project (“Project Deliverables”) passes to you, other than any Adzzer Materials incorporated in them. Where Adzzer Materials are incorporated into a Project Deliverable, we grant you the rights reasonably necessary to use those Adzzer Materials as part of the delivered solution. Before full payment, no ownership in the Project Deliverables transfers to you.
Third-party and open-source components. Any third-party or open-source software, plugins or components used in a project remain subject to their own licences, which continue to apply to your use of the deliverable.
Client materials. You confirm that you have the necessary rights to any text, images, trademarks, logos, databases, software, documents, credentials or other data you supply to us, and that our use of it as instructed by you will not infringe a third party’s rights.
Nothing here grants you rights to resell Adzzer Materials as a standalone product, extract reusable Adzzer components for unrelated use, or remove third-party licence obligations.
15. Defect Correction, Support and Software Takeovers
Post-launch defect correction. A software or website project may include a limited post-launch defect-correction period, as specified in the applicable quotation or agreement, covering reproducible defects in agreed, delivered functionality. It does not cover new requirements, enhancements, content or design changes, third-party or API changes outside our control, out-of-scope hosting or infrastructure issues, misuse, or unauthorised modification.
Ongoing support and maintenance. Support beyond the defect-correction period, or outside an active maintenance plan, is provided under a separate arrangement or paid ad-hoc engagement. Priority support under a maintenance plan is handled ahead of standard requests on a qualitative, best-effort basis; no formal service-level agreement or guaranteed response time applies unless expressly agreed in writing. Emergency or after-hours assistance is provided on a best-effort basis only.
Third-party software takeovers. Where you ask us to take over software or a website built by another developer, an initial feasibility review may be provided free of charge, limited to whether a takeover appears technically feasible and whether a deeper review is warranted — it is not a full code, security or architecture audit. Detailed auditing, remediation, onboarding and ongoing work are paid. Acceptance of a takeover engagement depends on the condition of the code, access, documentation, licensing, security posture, supported technologies, dependencies, availability of a safe test environment, and technical and commercial feasibility. We may decline a takeover engagement, and we do not guarantee successful remediation.
16. Confidentiality
Each party will keep the other’s non-public business, technical and commercial information confidential, and use it only for the purposes of the engagement. This does not restrict disclosure: to personnel or contractors who need it and are bound by confidentiality obligations; where required by law; where information is already public through no breach of these Terms; or where information was independently developed or lawfully obtained from another source.
Information that remains a trade secret may continue to warrant protection for as long as it stays confidential.
17. Data Protection
Adzzer handles personal data collected through this website, enquiries and business contacts in accordance with our Privacy Policy, which is currently in draft and not yet published or in effect.
Where we are engaged to provide services and are given access to personal data contained in your own systems, we process that data only to deliver the agreed service; you remain responsible for the lawfulness of any data you instruct us to process. We remain responsible for meeting our own applicable legal obligations in respect of data we control. Project-specific data-handling terms may be agreed separately for a given engagement.
18. Warranties and Disclaimers
We will provide services with reasonable care and skill, consistent with the agreed scope. Beyond that, and to the extent permitted by law, services and the website are provided without additional warranties. We do not promise uninterrupted service availability, error-free software, perfect security, particular search-engine rankings or sales results, uninterrupted third-party services, or ongoing compatibility with every future platform update.
Nothing in these Terms excludes an obligation, right or warranty that cannot lawfully be excluded under Singapore law.
19. Limitation of Liability and Indemnities
To the extent permitted by law, Adzzer’s total liability arising out of or in connection with services provided under these Terms is limited to the duration of the initial contract.
20. Suspension, Termination and Effects of Termination
Suspension and termination. Adzzer may suspend or terminate services for material non-payment, unlawful use, a genuine security risk, your failure to provide cooperation reasonably required for us to perform the engagement, material breach of these Terms, a significant technical risk, or withdrawal of a third-party service we rely on to deliver the engagement. We do not have an unrestricted right to stop paid work without addressing completed work, your materials and any prepaid fees, as set out below.
Failed Maintenance Plan renewal payments. Where a scheduled Maintenance Plan renewal payment fails, the plan is not suspended after the first failed attempt. We may make up to three further retry attempts — approximately 10, 20 and 30 days after the original failed attempt — and the service continues to be provided while those retries are made. If the final retry attempt also fails, the subscription may be cancelled; ongoing maintenance service may then stop, and resuming it may require payment of outstanding amounts and reactivation or a new agreement. This paragraph addresses failed recurring renewal payments specifically; other forms of non-payment (for example, an unpaid project invoice) remain subject to the suspension and termination rights described above.
Effects of termination. On termination: outstanding fees for work performed remain payable; completed deliverables are handled per Section 14; we will take reasonable steps to support an orderly handover of access and credentials you control; confidentiality obligations and intellectual-property terms that by their nature should survive termination continue to apply; and backups retained under an ended maintenance plan are handled per our then-current retention practice — we do not promise immediate deletion of all backups on termination.
Our Refund & Cancellation Policy addresses customer-facing cancellation, renewal and refund mechanics in more detail; where it conflicts with this section on a specific point, the more specific policy will generally govern for that point, subject to legal review.
21. General Legal Terms
Force majeure. Neither party is liable for delay or failure to perform caused by events reasonably outside its control, including major provider outages, natural disasters, telecommunications failures, government action, labour disruption, or cyber incidents not caused by a party’s failure to use reasonable care. Each party will communicate and take reasonable steps to mitigate the impact where practical.
Notices. Ordinary project communication may be sent by the usual channels used for the engagement. A submission through our Contact form is not, by itself, treated as a formal legal notice.
Assignment and subcontracting. You may not assign these Terms without our consent, except in connection with a genuine corporate restructuring or legal transfer, which we will not unreasonably withhold. Adzzer may use suitably qualified contractors to help deliver services, while remaining responsible for its contractual obligations, unless a project agreement says otherwise.
Third-party rights. Subject to any express exception stated in a specific agreement, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce them.
Severability and waiver. If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
22. Entire Agreement, Precedence and Governing Law
Entire agreement and order of precedence. These Terms, together with any accepted quotation, proposal, statement of work or signed service agreement, form the entire agreement between you and Adzzer for the relevant engagement. Where a project-specific document conflicts with these Terms, the signed or expressly accepted project-specific document should normally take precedence for that engagement.
Governing law and disputes. These Terms are intended to be governed by the laws of Singapore, subject to professional legal review. Pending that decision, disputes are provisionally intended to be submitted to the courts of Singapore.
23. Changes to These Terms
We may update the website-use provisions of these Terms from time to time; material changes will be reflected by updating this page. An active project or service engagement remains governed by the terms accepted at the time, unless a change is agreed between the parties or a change is required by law. Changes to plan terms may apply from the next renewal or as otherwise agreed.
24. Contacting Adzzer
Questions about these Terms, and requests to cancel a Maintenance Plan (see Section 11), can be sent using the Contact Form.